Return & Refund Policy

Effective for all purchases made through Global Farmacy

Last updated: April 1, 2026

Key Policy Summary

72 Hours

to report any issue after delivery

Unopened Only

Sealed, unused, in original packaging

No Late Disputes

No claims accepted after 72 hours

1. Return Window & Eligibility

You have seventy-two (72) hours from the confirmed delivery date and time to inspect your order and report any issues. The delivery timestamp recorded by the shipping carrier is the definitive start of this window.

Returns are accepted only if the following conditions are met:

The item is unopened, sealed, and in its original packaging

A return request is submitted within 72 hours of delivery

The item was received damaged, incorrect, or defective (with photo evidence)

2. Non-Returnable Items

The following items are non-returnable and non-refundable under all circumstances:

Any item that has been opened, unsealed, or partially consumed

Custom-blended herbal preparations and personalized care packages

Consultation fees, convenience fees, and digital services

Items reported after the 72-hour window has expired

3. Dispute & Chargeback Policy

All purchases are considered final after the 72-hour inspection window. By completing a purchase, you expressly agree to the following:

No refund requests, return claims, chargebacks, or payment disputes will be honored after 72 hours from confirmed delivery.

Filing a fraudulent chargeback or payment dispute after the 72-hour window constitutes a breach of this agreement. We reserve the right to contest all such disputes with full documentation including order confirmation, delivery proof, and this signed agreement.

Claims of damage, defect, or dissatisfaction raised after the 72-hour window will not be considered valid grounds for a refund or dispute.

We maintain records of all order confirmations, shipping confirmations, delivery confirmations, and customer communications. These records will be provided to payment processors in the event of a dispute.

4. How to Report an Issue (Within 72 Hours)

If you receive a damaged, incorrect, or defective item, you must:

Take clear photos of the item and packaging showing the issue
Email us at support@globalfarmacy.com within 72 hours of delivery
Include your order number, email address, and description of the issue
Do NOT open or use the item if you intend to return it

We will review your claim within 1-2 business days and provide return instructions if approved.

5. Refund Process

If a return is approved:

Refunds are processed to the original payment method within 5-10 business days

Shipping costs are non-refundable unless the error was ours

You are responsible for return shipping costs unless the item was damaged or incorrect

6. Acceptance of Terms

By placing an order through Global Farmacy, you acknowledge that you have read, understood, and agree to this Return & Refund Policy in its entirety. This policy constitutes a binding agreement between you and Global Farmacy. Completion of checkout serves as your electronic signature and acceptance of these terms, including the 72-hour return window and the dispute limitations described herein.

Questions about this policy? Contact us at support@globalfarmacy.com